Refund policy
Return Policy
We offer a 30-day return policy, meaning you have 30 days from the date you received your item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it – unused, with tags attached, and in its original packaging. You will also need a receipt or other proof of purchase.
To initiate a return, please contact us at support@myprintbuddy.se Please note that returns should be sent to the following address: Herrgårdsgatan 95,Bålsta, Uppsala Län, 74649, Sverige
If your return is approved, we will send you a return label along with instructions on how and where to send your package. Please do not send items back without first requesting a return – such shipments will not be accepted.
You can always reach us with any questions about returns at support@myprintbuddy.se
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and make it right.
Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom-made products (e.g. special orders or personalised items), and hygiene products (e.g. cosmetics and skincare). We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please don't hesitate to contact us if you're unsure whether your item is eligible for return.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges The fastest way to get what you want is to return the item you have and place a new order once the return has been approved.
EU 14-Day Right of Withdrawal Regardless of the policies above, if the item is shipped within the EU, you have the right to cancel or return your order within 14 days – for any reason and without providing any explanation. The item must be in the same condition as when you received it – unused, with tags attached, and in its original packaging. You will also need a receipt or other proof of purchase.
Refunds We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@myprintbuddy.se
